We pride ourselves in delivering excellent service, however, should you be dissatisfied and wish to raise a concern; we will endeavour to resolve your dissatisfaction in accordance with our complaint’s procedure.
If you wish to make a formal complaint against Gastric Balloon Group it must be made in writing by letter and you should send it to:
Gastric Balloon Group
11 Highfield Road
Fax: 0121 693 4483
Complaints sent in by email will be acknowledged but all future responses from Gastric Balloon Group will be dealt with in writing only. Once we have received your complaint it will be dealt with in accordance with the following 3 step procedure.
In some circumstances, for instance where the case is particularly complex, it may take longer to review your complaint than the timeframes indicated at any particular stage above. If we think this is likely we will write to you with a revised timescale at the earliest opportunity.
We comply with the CQC Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 16.- management of complaints. All patient satisfaction information is monitored through our Clinical Governance process and used to improve practice.