What Information Do We Collect and Why?
Browsing Our Website
If you are just browsing through our web site, reading content and gathering information we will gather and store certain information from your computer, such as which type of browser you are using, how you are accessing our website (e.g. through a mobile phone, etc), how long you spend on certain pages, where you exit and your IP address. The information we gather is not intrusive and we are unable to identify you as an individual or find your email or physical address through it. That data we gather which is personal to you, e.g. IP address, will be retained for 26 months and will then be deleted.
Requesting a quotation or making an enquiry
We will keep your data on file for a period of two years after providing the quotation requested or answering your question. We do this so we can refer back to your quotation and information if you contact us in the future. We will send you information in relation to the quotation and the related services we offer for a period of one year following your request. We will stop sending marketing material after this period unless you have opted to receive it. All marketing material we send you will have an option to opt out of future communications.
If you request that we delete the information we hold on file for you, please see the section below on how to delete your information.
You have booked a Consultation
Should you decide you would like to attend a consultation we will collect further personal and medical information from you in order to help establish your eligibility for the services we offer. The information we collect will be only that which is necessary in this regard. It will include, but is not limited to, your Address, Date of Birth, Height, Weight, BMI, Medical and Mental Health history, weight history and any allergies you suffer from. We share this information with the doctor you will meet for consultation through secure communication channels. We share this information so that doctor can accurately assess your eligibility for treatment.
We will also share your name and address with the hospital or clinic where your consultation is taking place.
You have booked a Procedure
If you are eligible for treatment and wish to proceed our team will book your procedure with your chosen hospital and consultant. When you decide to proceed and pay your deposit you are entering a contract with GBG Healthcare Ltd under which GBG Healthcare Ltd will supply services. Under the terms and conditions, GBG Healthcare Ltd’s Data Protection policies will apply.
The information that you have already supplied as well as the Consultation assessment notes and any other notes relevant to your safe treatment will be shared securely with the hospital where your procedure is taking place.
In addition, we may share certain data with third party suppliers to carry out any additional tests and/or reviews necessary to confirm your eligibility for treatment and to obtain informed consent. Only information necessary to undertake your treatment safely and effectively will be shared.
We will also write to your GP to inform them of the procedure you have are having. We will also send your GP a copy of the discharge letter after your surgery. We may also need to send information to your GP post operatively as necessary in respect of your ongoing treatment. You can request us not to inform your GP.
We will maintain your data for as long as is necessary for legal and insurance purposes given the nature of the procedure undertaken. This is for the protection of both parties.
After your Procedure
Following your procedure, we will contact you as part of your aftercare package to help you optimise the results from your procedure. This is part of the ongoing contractual support you receive from GBG Healthcare Ltd. We will also from time to time send you a newsletter to keep you up to date with our latest products, services and offers.
You can opt out of receiving this information any time after your aftercare has finished. See the section below on deleting your data.
Children under 18 should only use this web site with permission of parents or guardians. We ask that children refrain from submitting any personal information to us. We do not treat patients under the age of 18 in any circumstances. If we receive an enquiry from a minor we will invite them to direct their query to a parent/guardian or to their doctor. In some cases we may provide the contact details for Childline.
We are commited to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and only share information this is necessary and in a secure format.
GBG Healthcare Ltd does not sell, rent, loan, trade, or lease any personal information collected at our site, including registration forms or email lists, unless required by law.
If at any point you suspect or become aware of a security incident please forward the communication to us or report the incident by email to: email@example.com
Opting Out of general and marketing communications
All emails and letters we send you will include an opt out facility. You can request that we cancel future general and marketing communications at any time and we will act on your instruction within 30 days of receipt. Please email firstname.lastname@example.org should you wish to make such a request.
Links to Other Websites
Also, if you linked to our website from another website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of the original website.
Rights of Access and Update/ Delete Information
The accuracy of your information is important to us. If you believe any information we hold about you is inaccurate or out of date please email us at: email@example.com
To request details of the personal information that we hold about you please write to Data Protection, GBG Healthcare Ltd, 11 Highfield Road, Edgbaston, Birmingham, B15 3DU, or email: firstname.lastname@example.org
If you would like us to delete your data, please email email@example.com providing your name, address and the email address concerned.
We use remarketing tools with Google, and potentially with other website service providers, to advertise our services online. This means that third-party vendors, including Google, may show our advertisements on sites across the Internet. We may use first-party cookies (such as the Google Analytics cookie) and third party cookies to inform, optimise and serve advertisements based on your previous visits to our website. Your personal data will be used for personalization of ads and cookies may be used for personalized and non-personalized advertising. Read Google’s privacy and terms
How to Contact Us
You can change your mind about the permission you have given us to use your personal information at any time be emailing: firstname.lastname@example.org or by writing to Data Protection, GBG Healthcare Ltd, 11 Highfield Road, Edgbaston, Birmingham, B15 3DU.
This policy was last updated on 6th June 2022
*GBG Healthcare Ltd trading as Gastric Balloon Group (GBG) and Weight Loss Clinic (WLC).
CQC and accessing data
As we are regulated with the Care Quality Commission (CQC), they may access records and other personal data as part of their governing activity. You can view their Privacy Notice here.